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[] SAS Senior Associate Customer Account Executive 2018.06.15
MYSAS 1038 1


Team: Customer Care  

Title: Senior Associate Customer Account Executive

Korean Business Title: ( 3 ~ 6)

Responsible for ensuring ongoing positive customer relationships and customer satisfaction with the company by addressing customer inquiries, issues and concerns. Creates and coordinates proactive product specific retention campaigns to minimize the cancellation rate.  

Primary Responsibilities:

  • Executes value assessment programs within specified accounts to maximize the use of SAS solutions that address customer needs.
  • Uncovers additional sales opportunities within current customers and directs leads accordingly.
  • Addresses customer inquiries with appropriate internal resources to ensure customer satisfaction with SAS solutions and services.
  • Serves as a post-sale contact for service implementations, including service kick-offs.
  • Develops and maintains positive customer relationships.
  • Introduces new versions of SAS software, services and education opportunities to existing customers.
  • Responsible for renewal planning and risk evaluations 
  • ڻ Ʈ Ȳ ľϰ Ȯ ϰ
  • ڻ Ʈ Ʈ, /߰  ڵ鿡 Ͽ ڻ Ʈ ġ ⿩
  • ڻ Ʈ ࿡ ⿩ϸ Cancellation ϱ ʿ 系 ҽ ûϰ

Required Skills:   

  • Knowledge of basic sales techniques
  • Good written, verbal, and interpersonal communications skills
  • Good organizational skills
  • Ability to work and learn independently
  • Ability to work effectively in a team environment
  • Ability to travel occasionally
  • Ability to work in a fast paced, high volume sales environment
  • Knowledge of SAS products, solutions and services preferred

HR contact for question: krcareer@sas.com

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 [οϷ]SAS Account Based Marketing Specialist